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Terms and Conditions

Version terms-2026-08-17 · last updated 2026-08-17

Effective date: 2026-07-22 Last updated: 2026-08-17 Operator: DGLabs S.R.L., a limited liability company organized under the laws of Romania, with registered office at Str. Decebal nr. 31, ap. 8 și 9, Cluj-Napoca, județul Cluj, România, registered with the Romanian Trade Registry under J12/2135/2023, CUI RO48162325, EUID ROONRC.J12/2135/2023, VAT identification number RO48162325 (referred to in these Terms as "JobEmber", "we", "us", or "our"). Contact: legal@jobember.ai

Plain-English summary (not legally binding — read the full Terms below). JobEmber is a paid AI-powered service that helps you draft, audit, and track job applications. We charge in advance to a prepaid balance and debit it per use — no subscription. You own what you write and what JobEmber generates for you. We do not guarantee that you will get a job, an interview, or a callback. If you are unhappy in your first 14 days, you can request a refund of your unused balance — see Section 7. If you have a problem with our service, contact us at support@jobember.ai before filing a chargeback or posting a public complaint; we resolve nearly all issues within 7 days.

1. Acceptance and eligibility

1.1 By creating a JobEmber account, installing the JobEmber Chrome extension, or using any part of the service at jobember.ai (the "Service"), you accept these Terms and Conditions (the "Terms") and our Privacy Policy. If you do not accept these Terms, do not use the Service.

1.2 You must be at least 18 years old and legally able to enter into a binding contract in your jurisdiction.

1.3 If you are using the Service on behalf of an employer or organization, you represent that you are authorized to bind that organization to these Terms, and "you" includes that organization.

1.4 We may refuse to provide the Service to anyone for any reason, at any time, at our discretion, subject to mandatory consumer law.

2. What the Service does (and does not do)

2.1 What it does. JobEmber is a software-as-a-service platform consisting of (a) a web application at jobember.ai, (b) a Chrome browser extension, and (c) supporting AI agents that perform: writing-style extraction from samples you provide; drafting of CVs, cover letters, and LinkedIn content; AI-detection self-assessment of generated text; ATS-formatted PDF/DOCX rendering; daily search across third-party job platforms; and an application-tracking interface.

2.2 What it does not do. JobEmber is a drafting and decision-support tool, not an employment agency, recruiter, or career counselor. We do not:

  • (a) Guarantee that you will receive any interview, offer, callback, response, or job;
  • (b) Guarantee that any application we help you draft is suitable, accurate, or competitive for any specific role;
  • (c) Submit applications, messages, or any other communications on your behalf to employers, recruiters, or job platforms. JobEmber does not auto-apply. Every application is submitted manually by you, outside the JobEmber Service, using the Outputs as drafts that you review, edit if needed, copy or download, and send yourself;
  • (d) Act as a recruiter, employment intermediary, or labor broker;
  • (e) Verify the accuracy of job postings retrieved from third-party platforms (postings may be expired, fraudulent, or misclassified by the source platform);
  • (f) Verify recruiter or employer identities;
  • (g) Guarantee delivery of any communication routed through, or notifications received from, third-party email providers, ATS systems, or job boards.

2.3 You are the author and the sender. Every CV, cover letter, message, or application that JobEmber helps you produce is your document. You review it, you approve it, you send it. You are solely responsible for the accuracy, lawfulness, and appropriateness of everything you submit using JobEmber outputs.

3. Account registration and security

3.1 To use paid features, you must create an account with a valid email address. You agree to provide accurate, current, and complete information.

3.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at security@jobember.ai if you suspect unauthorized use.

3.3 One person, one account. You may not share, transfer, sell, or sublicense your account or balance to any third party. Detected sharing results in suspension and forfeiture of unused balance without refund.

3.4 You may not create an account using automated means, false identity, or to circumvent a previous suspension or ban.

4. Your content and AI inputs

4.1 Your content. You retain all ownership rights in the writing samples, CVs, cover letters, profile information, and other materials you provide to the Service ("Your Content").

4.2 License to operate the Service. You grant JobEmber a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and analyze Your Content solely to provide the Service to you, to maintain platform security, and to comply with law. This license terminates when you delete Your Content or close your account, except (a) for backups retained for the period stated in our Privacy Policy and (b) where retention is required by law.

4.3 Voice-sample processing and personal voice profile. When you provide writing samples to the Service, those samples are used solely to build your individual voice profile — a per-user model that informs the style of Outputs generated for you. We do not use your writing samples (or your voice profile) to train, fine-tune, or evaluate any general-purpose AI model, any other user's voice profile, or any third party's model. Your samples are not pooled with other users' samples for any purpose.

4.3.1 Sample retention and automatic deletion. Once your voice profile has been built from your writing samples, the underlying samples are no longer required to operate the Service and are automatically and permanently deleted from our active systems immediately upon successful completion of voice-profile generation. No user action is required to trigger this deletion, and the samples cannot be recovered after deletion. Backup copies, if any, are purged on the schedule stated in our Privacy Policy. The voice profile derived from your samples remains associated with your account until you delete the profile or close your account; if you wish to retrain or update your voice profile, you upload fresh samples, which are then automatically deleted on the same basis after the new profile is built. If voice-profile generation fails, your samples are retained only long enough to surface the failure to you and to allow a single retry, and are then automatically deleted regardless of the retry outcome.

4.3.2 Anthropic and other model providers. Generated Outputs are produced by third-party large language models (currently Anthropic's Claude family) operating under their own data-handling commitments to JobEmber. Anthropic does not retain JobEmber prompts or completions for model training under our service agreement. Details and any changes are described in the Privacy Policy.

4.4 You warrant that Your Content:

  • (a) Is your own work, or you have all necessary rights to provide it;
  • (b) Is accurate and not misleading (in particular, work history, education, certifications, and skills must be truthful);
  • (c) Does not infringe any third party's intellectual property, privacy, or other rights;
  • (d) Does not contain personal data of third parties without their lawful basis for processing;
  • (e) Does not contain malware, exploits, or content unlawful in your jurisdiction or the jurisdiction of any employer you target.

4.5 Removal. We may remove or refuse to process any of Your Content that we reasonably believe violates Section 4.4, the Acceptable Use Policy in Section 9, or any law.

4.6 In-product Feedback Channel and feedback AI agent

4.6.1 What it is. JobEmber provides an in-product page where you can submit suggestions, bug reports, complaints, and other feedback (the "Feedback Channel"). Submissions to the Feedback Channel are processed by a specially configured AI agent designed to acknowledge your message, triage it, and where possible help resolve your issue, and to draft a personalized written response to you. A human on the JobEmber team reviews submissions where the AI agent flags the issue for human attention or where the response involves account actions.

4.6.2 Submission lifecycle. A submission to the Feedback Channel follows this lifecycle, in order:

  • (a) Stored in our database long enough to process and respond to you;
  • (b) Reviewed by the feedback AI agent (and a human team member where required);
  • (c) Addressed via a personalized written response sent to you that describes specifically what was done in response to your submission;
  • (d) After the response is sent, the original verbatim text of your submission is summarized into a short, anonymized, aggregate signal for product-improvement purposes, and the verbatim original text is then permanently deleted from our active systems;
  • (e) Backup copies of the verbatim text, if any, are purged on the schedule stated in our Privacy Policy.

4.6.3 Aggregate signals to developers. The summarized and anonymized signals derived under § 4.6.2(d) (for example, "12 users this week reported issue X with feature Y") are shared with the JobEmber developer team to inform product improvements. These signals do not contain personal data and are not designed to be reverse-engineerable into the original submission. They are not used to train, fine-tune, or evaluate any AI model.

4.6.4 In-product disclosure. When you open the Feedback Channel, an in-product notice describes this lifecycle in plain language, including that the verbatim text of your submission is summarized and permanently purged after we have responded to you. By submitting through the Feedback Channel, you acknowledge and consent to this lifecycle.

4.6.5 What you should and should not include. The Feedback Channel is intended for product feedback. Please do not paste sensitive personal data, third-party personal data, payment-card numbers, passwords, API keys, or other credentials into Feedback Channel submissions. Include only the account-related details needed for us to help you. The summarization process is automated and we cannot guarantee that sensitive content embedded in a submission will be reliably filtered before summarization.

4.6.6 Not the right channel for certain issues. The Feedback Channel is not the appropriate route for legal disputes (use legal@jobember.ai per § 17.1), security incidents (security@jobember.ai), formal data-protection requests (privacy@jobember.ai), or external-regulator escalations (see the Complaints page at jobember.ai/complaints). For these, the listed channels remain authoritative.

4.7 In-product Help Chat assistant

4.7.1 What it is. JobEmber provides an in-product chat assistant designed to answer questions about how to use the user interface and the product flow (the "Help Chat"). The Help Chat is powered by an AI agent.

4.7.2 Chat contents are not stored. The text of your conversation with the Help Chat is processed in memory only, for the duration of generating the assistant's response. It is not stored in our database, not retained after the session ends, and not available for review, export, or deletion — because no chat transcript exists in our systems after the session ends. There is therefore no Help Chat history accessible to you, to JobEmber staff, or to anyone else.

4.7.3 What is collected. We collect aggregated, anonymized signals derived from Help Chat usage — for example, topic categories of questions asked, frequency counts, escalation rates, and whether the assistant successfully resolved the question — for the purpose of improving the Service (better in-product help, better documentation, better UX). These aggregate signals do not contain the verbatim text of your messages and do not identify you.

4.7.4 No model training. Help Chat conversations are not used to train, fine-tune, or evaluate any AI model — neither JobEmber's nor any third party's, consistent with § 4.3.

4.7.5 Scope of assistance. The Help Chat assists with product-usage questions only. It does not take account actions on your behalf (it cannot submit applications, change your billing, delete your data, or modify your voice profile). For account-specific or billing issues, use the Feedback Channel (§ 4.6) or support@jobember.ai.

4.7.6 In-product disclosure. When you open the Help Chat, an in-product notice describes this behavior in plain language, including that chat content is not stored and is purged from memory immediately after each session and that only aggregated, anonymized signals are retained for service-improvement purposes. By using the Help Chat, you acknowledge and consent to this behavior.

4.7.7 What you should and should not include. Please do not paste sensitive personal data, third-party personal data, payment-card numbers, passwords, API keys, or other credentials into the Help Chat. Although chat contents are not stored, they pass through the AI provider's processing pipeline during the session, and we apply the principle of minimization to anything you send.

5. AI-generated outputs

5.1 Ownership. You own the AI-generated CVs, cover letters, messages, and other outputs that the Service produces from Your Content ("Outputs"), to the extent such Outputs are eligible for ownership under applicable law.

5.2 AI outputs are not facts. Outputs are produced by large language models. They may contain factual errors, inaccurate dates, fabricated experience, hallucinated qualifications, biased language, outdated information, or content that misrepresents you. It is your responsibility to read every Output before using it, correct anything inaccurate, and decide whether to send it. JobEmber is not liable for any consequence of an Output you submit without review.

5.3 AI-detection score is not a guarantee. Where the Service provides an AI-detection self-assessment score, that score is an estimate based on our methodology and is not a prediction of how any third-party AI detector (such as employer, ATS, or recruiter tools) will classify your text. A low score does not guarantee that your text will be classified as human-written by any third party.

5.4 Voice extraction is not a forensic match. The "writing-style extraction" feature produces a stylistic profile from samples you provide; it does not reproduce your voice perfectly and does not constitute a forensic, biometric, or evidentiary match. Outputs derived from your style profile remain AI-generated and subject to Section 5.2.

5.5 No outcome warranty. JobEmber makes no representation that using Outputs will result in any interview, offer, callback, response, hire, salary level, or career outcome.

6. Pricing, billing, and balance

6.1 Tiers. The Service is offered on the following tiers, with current per-run cost ranges and the model providers each tier uses published at jobember.ai/pricing:

  • Free — no charge; a demonstration of the pipeline with real generation of CVs, cover letters, and voice profiles disabled;
  • Low, Medium, and High — paid tiers that differ in the model providers used and the cost per run.

6.2 Prepaid balance, pay per run. The Service is prepaid and usage-based. There is no subscription and no recurring charge. You deposit funds into a balance held on your account, and each agent run debits from that balance the run's actual upstream model-provider cost plus a service margin that varies by tier. Your statement shows a single charge per run.

6.3 Signup credit. New accounts receive a one-time promotional credit (currently $1.00) on account creation, so you can try the Service before paying. It is a promotional grant, not a paid deposit, and is not itself refundable. Under these terms the credit is an advance against your first deposit: the first time you add funds, the $1.00 is deducted from that deposit (for example, a $10.00 deposit adds $9.00 of spendable balance). If you never add funds, the credit remains yours to use and is never charged. Credits issued under earlier terms remain free grants with no deduction.

6.4 Minimum balance and tier. Each paid tier requires a minimum balance to remain active (published at jobember.ai/pricing). If your balance falls below a tier's minimum, or reaches zero, your plan automatically changes to the highest tier your balance supports, which may be Free.

6.5 Balance at zero. If a run's cost would exceed your remaining balance, the in-flight run completes, your balance is clamped at zero (never negative), and your plan switches to Free until you top up and select a paid tier again.

6.6 Deposits and price changes. You add to your balance from your account settings via our payment processor (Section 7 identifies it). We may change per-run pricing or the service margin at any time; changes are published at jobember.ai/pricing and apply to runs made after the change. They do not retroactively re-price runs already charged.

6.7 Taxes. Prices are exclusive of taxes unless stated otherwise. You are responsible for any VAT, sales tax, or similar taxes assessed on your purchase. For EU consumers, VAT is included at the rate of your country of residence and shown at checkout.

6.8 Balance expiration. Your balance does not expire while your account is active and in good standing. If your account is closed (by you or by us under Section 14), unused balance is forfeited unless a refund applies under Section 7.

6.9 Currency. Amounts are charged in the currency shown at checkout (default: USD; EU customers may see EUR). Currency conversion fees applied by your bank or card issuer are your responsibility.

7. Refund policy

This Section 7 is the complete statement of our refund policy. It also exists as a standalone page at jobember.ai/refunds for the convenience of users and prospective customers.

7.1 The 14-day refund window

You may request a refund within 14 calendar days of a deposit into your balance. Each deposit has its own 14-day window, running from the date of that deposit. Changing your tier does not by itself start a new window.

You can request a refund self-service from Plan & Billing → Danger zone, or by email to support@jobember.ai from the email address on your account with subject line "Refund request" and a brief description of the reason. We process eligible refunds within 7 business days to the original payment method.

7.2 What you get back

Refunds are calculated as follows:

  • Unused balance is refunded, pro-rated against what you have spent since the deposit.
  • Spent balance is not refundable. Your balance is debited the moment an AI agent run begins — regardless of whether you save or use the Output — because the run consumes upstream model-provider tokens at that point.
  • The one-time signup credit (Section 6.3) is a promotional grant and is not itself refundable.

7.3 Refund disqualifications

You are not eligible for a refund under this Section 7 if any of the following apply:

  • (a) You have already spent all of the balance from the relevant deposit;
  • (b) You have already used four lifetime refunds on your account;
  • (c) You filed a chargeback, payment dispute, or bank reversal before contacting support@jobember.ai and giving us 7 business days to respond (see Section 7.5);
  • (d) Your account was suspended or terminated under Section 14 for violation of these Terms or the Acceptable Use Policy;
  • (e) The deposit was made using a stolen, fraudulent, or unauthorized payment method;
  • (f) You are requesting a refund as part of a coordinated effort by multiple users (refund-fraud rings);
  • (g) You requested the refund more than 14 calendar days after the deposit.

7.4 Beyond the 14-day window — goodwill refunds

After 14 days, refunds are at our sole discretion and are not guaranteed. We consider goodwill refunds in cases of (a) prolonged Service outage attributable to JobEmber, (b) confirmed billing error, or (c) other exceptional circumstances. Contact support@jobember.ai to ask.

7.5 Chargebacks — please talk to us first

We resolve substantially all support requests within 7 business days. Filing a chargeback, payment dispute, or bank reversal without first contacting support@jobember.ai and giving us 7 business days to respond is a violation of these Terms and may result in:

  • (a) Immediate suspension of your account;
  • (b) Forfeiture of all unused balance;
  • (c) A permanent ban preventing you from creating future accounts;
  • (d) Recovery from you of the disputed amount, chargeback fees imposed on us, and reasonable collection costs;
  • (e) Reporting of fraudulent chargebacks to chargeback-prevention databases used by payment processors.

If a chargeback was filed in error, contact support@jobember.ai immediately so we can document the resolution.

7.6 Mandatory consumer rights are preserved

Nothing in this Section 7 limits or excludes any non-waivable consumer rights you have under the law of your country of residence.

EU consumers — right of withdrawal: As a consumer in the European Union, you have a statutory right to withdraw from a distance contract for digital services within 14 days of conclusion of the contract, except where you have given prior express consent to immediate performance of the service and acknowledged that you lose your right of withdrawal upon such performance (Article 16(m) of EU Directive 2011/83/EU on Consumer Rights). When you complete the JobEmber checkout flow, you are asked to give such consent in order to receive immediate access to your balance and paid features. If you give that consent, your statutory withdrawal right ends as soon as you first use a paid feature. Until your first paid-feature use within 14 days, your statutory withdrawal right is unchanged. Whether or not the statutory right applies, the contractual 14-day refund in Section 7.1 is offered to you.

8. Service availability and changes

8.1 We aim to make the Service available 24/7 but we do not guarantee uninterrupted availability. Scheduled maintenance, force-majeure events, third-party outages (including Anthropic, our hosting provider, and our payment processor), and bug fixes may cause downtime.

8.2 We do not offer a contractual Service Level Agreement (SLA) on consumer plans. Our public status page is available at status.jobember.ai.

8.3 We may add, modify, suspend, or remove features at any time. We will give reasonable notice of material removals.

9. Acceptable Use Policy

You agree not to:

  • (a) Use the Service for any unlawful purpose, including discrimination, fraud, identity theft, harassment, or stalking;
  • (b) Misrepresent your identity, qualifications, employment history, or credentials in any Output you submit;
  • (c) Use the Service to apply for jobs you are not legally authorized to perform (for example, jobs requiring work authorization you do not hold);
  • (d) Use the Service to spam employers, recruiters, or job platforms with bulk, low-quality, or off-topic applications;
  • (e) Attempt to bypass rate limits, balance metering, or paywalls;
  • (f) Reverse-engineer, decompile, scrape, or extract the Service or its underlying models, prompts, or agents, except as expressly permitted by mandatory law;
  • (g) Resell, sublicense, white-label, or commercially redistribute the Service or Outputs to third parties;
  • (h) Use the Service in violation of the terms of any third-party platform you target (including but not limited to LinkedIn, Indeed, Greenhouse, Workday, Lever — see Section 10);
  • (i) Submit malware, phishing content, or links to malicious resources;
  • (j) Attempt to extract personal data of other JobEmber users;
  • (k) Use the Service to train, fine-tune, or evaluate competing AI models;
  • (l) Use the Service in any manner that could damage, disable, overburden, or impair our systems.

Violation of this Section 9 may result in immediate suspension or termination under Section 14, forfeiture of unused balance, and refusal of refunds.

10. Third-party platforms and content

10.1 The Service interacts with third-party job platforms, applicant-tracking systems, and recruiter tools. Each of these has its own terms of service. You are responsible for complying with the terms of every third-party platform you target through JobEmber. JobEmber's interaction with a third-party platform on your behalf is governed by your relationship with that platform, not ours.

10.2 We are not responsible for the accuracy, availability, or behavior of any third-party platform, job posting, recruiter, employer, or ATS. Job postings retrieved through the Service may be expired, fraudulent, misclassified, or removed; replies routed through third-party email systems may be misclassified as spam; ATS systems may reject or mishandle submissions for reasons unrelated to the quality of your application.

10.3 The Service may include links to third-party sites or content. We do not endorse and are not responsible for them.

11. Privacy

11.1 Our collection and processing of personal data is described in our Privacy Policy at jobember.ai/privacy, which forms part of these Terms.

11.2 The legal basis for processing in the EU/EEA is the performance of the contract between you and JobEmber (Article 6(1)(b) GDPR) and our legitimate interests in operating, securing, and improving the Service (Article 6(1)(f) GDPR), in each case as further described in the Privacy Policy.

12. Intellectual property

12.1 We own all rights, title, and interest in the JobEmber name, logo, trademarks, the Service software, the Chrome extension, our agent designs, prompts, methodologies, documentation, and all other materials we make available, except for Your Content and Outputs as described in Sections 4 and 5.

12.2 We grant you a personal, non-exclusive, non-transferable, revocable license to access and use the Service for your personal job-search purposes, in accordance with these Terms.

12.3 No license to our trademarks. The "JobEmber" name and any associated logos are our trademarks. You may not use them except to truthfully refer to the Service.

12.4 Feedback you send us about the Service (suggestions, bug reports, feature ideas) may be used by us without restriction or compensation.

13. Disclaimers and warranty exclusions

13.1 AS IS. Except where prohibited by mandatory law, the Service and all Outputs are provided "AS IS" and "AS AVAILABLE" without warranty of any kind, whether express, implied, statutory, or otherwise.

13.2 We expressly disclaim, to the maximum extent permitted by law, all warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, uninterrupted operation, error-free operation, security, and that any defect can or will be corrected.

13.3 We make no warranty that the Service will result in any specific career outcome, including but not limited to interview invitations, callbacks, offers, hires, or salary outcomes.

13.4 We make no warranty regarding the accuracy of AI-generated Outputs, the AI-detection score, the writing-style extraction profile, or the relevance of jobs surfaced by the search agent.

13.5 We make no warranty regarding the behavior of any third-party platform, employer, recruiter, ATS, or email provider.

13.6 Mandatory consumer rights are preserved. If you are a consumer, certain warranties may be required by the law of your country of residence and cannot be excluded; nothing in this Section 13 limits those rights.

14. Limitation of liability

14.1 To the maximum extent permitted by applicable law, in no event will JobEmber, its officers, directors, employees, agents, affiliates, or licensors be liable for any:

  • (a) Indirect, incidental, special, consequential, exemplary, or punitive damages;
  • (b) Loss of profits, revenue, business opportunity, employment opportunity, salary, or income;
  • (c) Loss or corruption of data;
  • (d) Damages arising from any third party's actions, including employers, recruiters, job platforms, or ATS systems;
  • (e) Damages arising from your reliance on any AI-generated Output without independent review;
  • (f) Damages arising from any career or employment outcome (or lack thereof);

whether based on contract, tort (including negligence), strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages.

14.2 Aggregate cap. Our total aggregate liability arising out of or relating to these Terms or your use of the Service, regardless of the form of action, will not exceed the greater of (i) the amount you actually paid to JobEmber in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred US dollars (USD 100).

14.3 Mandatory consumer rights are preserved. If you are a consumer, certain liability cannot be limited under the law of your country of residence; nothing in this Section 14 limits those non-excludable liabilities (including for death, personal injury, fraud, or gross negligence as required by EU and Romanian law).

14.4 The limitations in this Section 14 reflect the basis of the bargain between you and us; the Service would not be offered to you on an economically viable basis without them.

15. Indemnification

15.1 You agree to indemnify, defend, and hold harmless JobEmber, its officers, directors, employees, agents, affiliates, and licensors from and against any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising from or related to:

  • (a) Your breach of these Terms or the Acceptable Use Policy;
  • (b) Your Content or any Output you submitted to a third party;
  • (c) Your misrepresentation of qualifications, employment history, identity, or work authorization;
  • (d) Your violation of any law or any third party's rights, including intellectual property, privacy, employment, or anti-discrimination law;
  • (e) Your interactions with any third-party platform, employer, recruiter, or ATS.

15.2 We will notify you of any claim we receive that may trigger your indemnification obligation. We may, at our option, assume sole control of the defense and settlement of any such claim.

16. Termination

16.1 By you. You may terminate your account at any time from account settings. Refunds of any unused balance, if applicable, are governed by Section 7.

16.2 By us — for cause. We may suspend or terminate your account immediately, without refund, if we reasonably determine that you have:

  • (a) Violated these Terms or the Acceptable Use Policy;
  • (b) Filed a chargeback in violation of Section 7.5;
  • (c) Engaged in fraudulent, abusive, or unlawful behavior;
  • (d) Created risk to the Service, other users, or third parties;
  • (e) Provided false information at signup or thereafter.

16.3 By us — for convenience. We may terminate any account or discontinue the Service for any reason on 30 days' notice by email. In that case, we will refund your unused balance to your original payment method.

16.4 Effect of termination. Upon termination, your right to use the Service ends, your data may be deleted in accordance with the Privacy Policy, and Sections 4.4, 5, 7.5, 11, 12, 13, 14, 15, 17, and 18 survive.

17. Dispute resolution and governing law

17.1 Talk to us first

Before filing any formal proceeding, you agree to send a written description of your dispute to legal@jobember.ai and to negotiate in good faith for at least 30 days to resolve it informally. Most disputes are resolved at this stage.

17.2 Governing law

These Terms and any dispute arising out of or in connection with them are governed by the laws of Romania, without regard to its conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

17.3 Jurisdiction — non-consumer disputes

Disputes between JobEmber and a business user (B2B) are subject to the exclusive jurisdiction of the competent courts of Cluj-Napoca (Romania).

17.4 Jurisdiction — consumer disputes (EU/EEA)

If you are a consumer resident in the EU/EEA, you may bring proceedings in the courts of your country of residence and you may invoke the mandatory consumer-protection provisions of your country of residence. Nothing in these Terms reduces your right under EU Regulation 1215/2012 (Brussels Ia) or EU Regulation 593/2008 (Rome I) to consumer-protective jurisdiction or law.

17.5 EU online dispute resolution

For consumers in the EU/EEA, the European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. You can also contact us directly at legal@jobember.ai.

17.6 Class action waiver — non-EU consumers

To the maximum extent permitted by law, claims may be brought only in your individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding. This Section 17.6 does not apply to EU consumers, where it is unenforceable.

17.7 Time limit

Any claim arising from these Terms or your use of the Service must be brought within one (1) year after the cause of action arose, or such longer period as is required by mandatory law. After this period, the claim is permanently barred.

18. General provisions

18.1 Entire agreement. These Terms (together with the Privacy Policy and any plan-specific terms shown at checkout) constitute the entire agreement between you and JobEmber regarding the Service and supersede any prior or contemporaneous agreements.

18.2 Modifications. We may modify these Terms from time to time. Material changes will be notified to registered users by email at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not accept the changes, stop using the Service before the effective date and request a pro-rated refund for any unused balance under Section 7.4.

18.3 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms (including in connection with a merger, acquisition, or sale of assets) without your consent.

18.4 Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision is replaced with an enforceable one that comes closest to expressing the original intent.

18.5 No waiver. Failure to enforce any provision is not a waiver of our right to enforce it later.

18.6 Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control (natural disasters, war, terrorism, pandemic, government action, infrastructure outage, third-party API outage, denial-of-service attacks).

18.7 Notices to you. We may give notice by email to the address on your account or by posting on jobember.ai.

18.8 Notices to us. Notices to us must be sent to legal@jobember.ai with a copy by registered post to Str. Decebal nr. 31, ap. 8 și 9, Cluj-Napoca, județul Cluj, România.

18.9 Independent contractors. No agency, partnership, joint venture, or employment is created by these Terms.

18.10 Headings. Section headings are for convenience only and do not affect interpretation.

19. Contact

  • Support (refunds, billing, account issues): support@jobember.ai
  • Legal (disputes, IP, privacy): legal@jobember.ai
  • Security (suspected breach, vulnerability disclosure): security@jobember.ai
  • Operating entity: DGLabs S.R.L., Romania
  • Registered office: Str. Decebal nr. 31, ap. 8 și 9, Cluj-Napoca, județul Cluj, România
  • Commercial registry (J / CUI / EUID): J12/2135/2023 / CUI RO48162325 / EUID ROONRC.J12/2135/2023
  • VAT ID: RO48162325

Appendix A — Definitions

For convenience, capitalized terms used in these Terms have the meanings set out where they first appear, including:

  • "Service" — Section 1.1
  • "Your Content" — Section 4.1
  • "Outputs" — Section 5.1
  • "Acceptable Use Policy" — Section 9
  • "Terms" — Section 1.1

Document control

VersionDateChange
0.1 (DRAFT)2026-05-03Initial draft authored as part of brand/launch workstream.
1.02026-07-22Launch version, reviewed and cleared for publication. Billing model in §§ 6–7 updated to the prepaid balance / pay-per-run tiers (Free / Low / Medium / High), replacing the Starter/Pro/PAYG plan language; refund terms aligned to unused-balance pro-ration with a four-refund lifetime cap; effective date set.